One New Zealand (One NZ), the country’s largest digital services and connectivity provider, announced a partnership with Rimini Street to support its mission‑critical Oracle applications. The agreement gives One NZ access to Rimini Support™ and the Rimini Connect™ for Browsers interoperability tool, allowing the telco to keep its Oracle estate secure and stable while redirecting resources toward AI‑driven initiatives. Serving roughly 2 million customers across mobile, broadband and satellite services, One NZ reaches 99 % of New Zealand’s households and businesses. In the context of a broader transformation agenda—aimed at becoming a world‑leading AI‑enabled telco—the partnership is positioned as a strategic enabler that frees engineering capacity, reduces reliance on costly vendor upgrades, and safeguards the performance of core systems that underpin customer‑facing services.
One NZ Leverages Rimini Street Support for Oracle Systems
Rimini Street, Inc. (Nasdaq: RMNI) will provide dedicated support for One NZ’s Oracle portfolio, which includes Siebel CRM, Oracle Database and other Oracle applications. The service is delivered through Rimini Support™ for Oracle, featuring a named Primary Support Engineer (PSE) backed by a global team of engineers who average 15 years of experience. Rimini Street guarantees a 10‑minute response time for priority cases, with actual average response times of less than two minutes, 24 hours a day, 365 days a year.
According to One NZ CIO Adrian Albuquerque, the decision was driven by his prior positive experience with Rimini Street at a previous organization: “I’ve had great success with Rimini Street from my previous organization, and so when I sought out a partner to support our Oracle systems, they were the first call I made.” Albuquerque added that reliable Oracle support is essential for the telco’s AI‑driven transformation, giving his team the bandwidth to focus on new technologies and services such as a planned satellite offering with SpaceX. He emphasized that the partnership allows One NZ to “keep our systems secure, stable and operational” while pursuing innovation, a sentiment echoed throughout the announcement.
Rimini Support™ also promises operational savings of up to 90 % compared with traditional vendor support, and guarantees up to 15 plus years of support availability without mandatory upgrades, migrations or replatforming. These terms allow One NZ to avoid costly, disruptive changes while maintaining performance across the application, database and infrastructure layers. The support model includes proactive case resolution powered by Rimini’s patented AI technology, which accelerates troubleshooting and reduces mean‑time‑to‑resolution, though specific performance metrics beyond the response‑time guarantees were not disclosed.
Interoperability Solutions Address IE11 Issue and Billing Migration
A critical test of the partnership occurred when Microsoft announced the end of support for Internet Explorer 11, a browser required for One NZ’s Siebel CRM environment. Rather than undertaking a costly upgrade, One NZ turned to Rimini Connect™ for Browsers, a patented solution that enables legacy web applications to run on modern browsers without code changes or downtime. Albuquerque explained that the tool “made it possible for our CRM to run on any alternative browser, whether it’s Microsoft Edge or Google Chrome,” preserving the existing roadmap while maintaining system availability. This approach gave One NZ the flexibility to choose its own migration timeline rather than being forced into a vendor‑driven upgrade path.
In addition to the browser issue, One NZ completed a migration of its core billing engine to new hardware with Rimini Street’s assistance. By diagnosing and resolving complex issues across the application, database and technology layers, Rimini Street helped stabilize the billing environment in production, facilitating a disruption‑free rollout. Albuquerque described Rimini Street as “our go‑to CRM and Billing expert,” emphasizing the long‑term nature of the relationship and noting that the seamless transition supports the telco’s broader goal of delivering uninterrupted service to its millions of customers.
Rimini Street EVP and chief client officer Nancy Lyskawa highlighted the broader value of the partnership: “Whether it’s keeping Oracle systems running strong, protecting business uptime, solving complex technical challenges, or providing vendor‑agnostic guidance, at Rimini Street, we stand behind our promise that ‘We’ll Get You There.’™”
AI‑Ready Transformation Enabled by Support Savings
One NZ’s strategic goal is to become a world‑leading AI‑enabled telco. By offloading routine Oracle maintenance to Rimini Street, the telco can reallocate budget and talent toward AI initiatives. The announced support model eliminates the need for upgrades, migrations or replatforming, which traditionally consume significant engineering resources. Although specific AI projects were not detailed, Albuquerque indicated that the freed capacity “gives us confidence and bandwidth to focus on what’s next,” including emerging services such as satellite connectivity and advanced analytics for network optimization.
Rimini Street’s proprietary AI technology, embedded in its support platform, is designed to accelerate case resolution, though the announcement did not disclose quantitative performance metrics beyond the response‑time guarantees. The combination of cost savings, extended support horizons, and AI‑enhanced service delivery positions One NZ to fund innovation while maintaining a stable, high‑performing Oracle estate.
Key Takeaways
- One NZ selected Rimini Street’s support and interoperability solutions to keep its Oracle estate—including Siebel CRM and Oracle Database—secure, stable, and operational.
- Rimini Connect™ for Browsers allowed One NZ to bypass a disruptive upgrade after Microsoft ended IE 11 support, enabling the CRM to run on modern browsers without code changes.
- Rimini Support™ promises up to 90 % annual support‑cost savings and guarantees up to 15 plus years of support availability, freeing One NZ to focus on AI‑driven transformation.
TechInsyte's Take
The partnership illustrates how telcos can mitigate legacy‑system risk while preserving budget for innovation. By securing a predictable, vendor‑agnostic support model, One NZ gains operational stability and the flexibility to pursue AI projects without the overhead of continuous Oracle upgrades. Buyers should monitor how the promised cost savings translate into actual budget reallocation and whether the AI initiatives deliver measurable business outcomes.
Source: Businesswire
